Normally we ship orders within 24h-48h. Consequently, if you wish to change or cancel your order, you must send an email to us with the subject "Change order" or "Cancel order" indicating the reference of itself and what you want, to email@example.com before your order has been shipped.
If you can’t find the confirmation email in your inbox, it may have been moved by an antispam filter or by an email rule; make sure to check your spam, unwanted email, recycle bin, deleted items or file folders to confirm. If you haven’t received the email, we suggest you to contact our customer service.
After receiving the email that confirms your order has been sent, you will receive another email in the next few hours with the necessary instructions to do the tracking.
All our watches offer a 24-month guarantee (2 years) from the actual acquisition of the watch through our website (www.bellumwatches.com), which covers defects in materials and workmanship (“defects”) existing at the time the watch is purchased.
This warranty does not include:
Battery life. Normal wear and aging (e.g. scratched glass, alteration of strap colour and/or material). Damage to any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, marks, broken glass, etc.), incorrect use of the watch and failure to observe the usage recommendations to maintain its watertightness. Defects caused by contact with corrosive acids or other products. The strap and its wear derived from normal use and aging.
Our watches are resistant to all types of water activities excluding diving.
*The water immersion values in metres are equivalent to the degree of excess pressure applied during tests according to ISO 22810.
Usage recomendations to keep your watch watertightness:
Make sure the crown is fully closed by pressing firmly on it before allowing your watch to make contact with water, steam or moistness. Do not move the crown when the watch is in contact with water, steam or moistness. Rinse the watch with running water after bathing in the sea. Dry the watch every time it gets wet. Do not expose your watch to extreme temperatures or sudden changes. Avoid using your watch in a Turkish bath or sauna. Do not immerse the watch in hot water.
We recommend that you follow these steps to keep the leather strap of your watch in good condition:
Avoid contact with water and moist items to prevent discoloration, accelerated wear and deformation. Avoid prolonged exposure to sunlight to prevent discoloration. Remember that the materials used in BELLUM straps are mostly permeable, avoid contact with oily substances and cosmetic products.
The battery provides the watch with the necessary power for 2 - 3 years.
In order to provide a secure online shopping experience, we have integrated fraud prevention tools into the online payment process. Each transaction is reviewed for fraud indicators in order to ensure the identification of the cardholder and protect you against fraud. We reserve the right to verify the validity of all payments before sending an order, such as by requesting additional documents such as identity documents or proof of residence. Any information you provide to us will be treated with confidentiality and will be destroyed once the payment has been verified.
From BELLUM we want to know if you have had any problem with your order. Your feedback is very important to us as it allows us to improve day after day and offer to you a service of the highest quality. You can send your experience to us, criticism, suggestion or simply your opinion about the service or a product, sending an email to us to firstname.lastname@example.org with the subject "Feedback". We will be happy to read about you.
If you have acquired some of our products and if you wish to have the opportunity of appearing at @BellumOfficial and be an inspiration towards our followers, submit your own photograph under the hashtag #WeAreBellum in Instagram or Facebook and tag @BellumOfficial.
We will choose and publish our favorite photos, making sure to mention their profile.